Customer Service Workshop | OCT 2019. Forster

$179.00 ex.GST

Status: UNCONFIRMED – Minimum Registrants Required

Get Inspired, Learn & Unlock The Potential

Come and Join Hector Lucenti, founder of the Beach Geek, who has turned his customer database from 0 to over 2000 clients in less than 5 years.

In this Customer Service Workshop you will learn a variety of techniques that will help you build and maintain customer relations and improve the customer experience within your business.

From the Legislations that govern Customer Service in Australia, Body Language, Line Openers and Questioning Techniques this is one workshop you do not want to miss.

The workshop has been created so you can put in practise your learnings on the day and ask as many questions as you want. All the information you need to know is here.

In stock

Category:

Description

Add Value To Your Business…

Fun, Creative and Dynamic

Come, join us and learn:

 

  • Relationship Building Techniques
  • The Legislations supporting Customer Service
  • Questioning and Active Listening Techniques.
  • How to Measure the Feedback you are receiving.

When?

Date: Thursday, 31st October , 2019

Duration: 1 Day Workshop

Starts: 8:30 am

Finishes: 2:30 pm

Where?

The workshop will be held at Club Forster.

19 Strand Street, Forster.

Parking is available all day within the club and on the street.

What’s Included?

Your ticket is valid for one person.

Lunch will be provided and tea and coffee is available for the duration of the workshop. (Please let us know if you have special dietary requirements.)

You will also receive a copy of the presentation and notes from the day.

Other Important Stuff…

Please note the workshop has a minimum requirement of 5 participants before is confirmed. Confirmation status can be found at the top of this page.

Although the Customer Service Workshop has been designed for anyone who wishes to learn, we believe those in the Customer Service Roles will benefit the most as they are the front line of your business interacting with the customers all the time. Bring your ideas, challenges and thoughts on the day so we can try and address these as we learn and have fun.

T&C: the Beach Geek reserves the right to cancel or reschedule this event at anytime before the date. In the very rare occasion this event has to be cancelled or rescheduled all participants will be notified via email or SMS with further information regarding the date changes. The tickets can be transferred and notification is required at least 24 Hours in advance. Tickets are non refundable and cancellations will be treated on a case by case basis. Thanks for understanding.